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Indonesia

Indonesia

Indonesia
Top e-commerce industries
28.9%
Electronics
Hobby & Leisure
23.1%
Fashion
Furniture & Homeware
Care Products
DIY
16.7%
Grocery
Jakarta
Capital
281.6M
Population
+7 to +9
Time Zone (GMT)
IDR (Rr)
Currency
Indonesian Rupiah
$680.4B
Transactions
value in 2028
16.4%
CAGR
of Digital Payments
during 2025-2028

Popularity of e-commerce payment methods

Bank Transfer
28%
Buy Now Pay Later
3%
Cash-in
11%
Credit Cards
10%
Debit Cards & Prepaid Cards
8%
E-wallet
40%
Mobile Money
40%
Others
1%

Extend your reach

QRIS (Quick Response Code Indonesian Standard) is Indonesia’s standardised QR code system that consolidates multiple payment platforms. It enables customers to make payments from different e-wallets or mobile banking apps using the same QR code.

Method
QRIS
LPM Market Share
14%
Payments
Yes
Refunds
Yes - full and partial refunds (automated)
Type
Bank Transfer
Local Card Scheme
Users
40M
Disbursements
Yes
Yes
Chargebacks
$25.00
Authorization currency
IDR
Authorization
speed
Instant
Recurring
No
No

Reasons for Popularity

Adopted universally since 2020, QRIS streamlines transactions for businesses and consumers alike

QRIS provides user interoperability with other popular wallet brands: one QR code for all payment applications

Able to quickly find out incoming transactions without logging in to the QRIS dashboard. Notification of incoming transactions can be obtained from the QRIS Application

The e-wallet arm of Shopee, one of the largest e-commerce platforms in Southeast Asia, offering QR code payments, bill payments, cashback and rewards, top-up options

Method
ShopeePay (ID)
LPM Market Share
35%
Payments
Yes
Refunds
Yes - full and partial refunds (automated)
Type
E-wallet
Local Card Scheme
Users
50.5M
Disbursements
Yes
Yes
Chargebacks
$25.00
Authorization currency
IDR
Authorization
speed
Instant
Recurring
No
No

Reasons for Popularity

ShopeePay provides a user-friendly option for those without a card, particularly catering to the unbanked population

Users can easily link their ShopeePay accounts to multiple funding sources, including bank accounts and other e-wallets, providing flexibility in how they manage and spend their money

Unlimited Free Transfers to Banks and fellow ShopeePay users make ShopeePay an attractive option for merchants by reducing transaction costs and encouraging more seamless financial operations

Virtual Accounts (VA) in Indonesia are ad-hoc bank account details to receive bank payments to real bank accounts without sharing the underlying bank details. Each bank has their own system of creating and managing VAs

Method
Virtual Account (ID)
LPM Market Share
50%
Payments
Yes
Refunds
No - refunds not supported
Type
Bank Transfer
Local Card Scheme
Users
135M
Disbursements
Yes
Yes
Chargebacks
$25.00
Authorization currency
IDR
Authorization
speed
Instant
Recurring
No
No

Reasons for Popularity

Compared to bank transfers, virtual accounts are usually not charged additional fees by banks or transaction service providers

Users can directly make payments by copying the virtual code they get and the transaction will automatically be recorded under their name with the nominal that has been given

Virtual accounts allow payments to be made by anyone including those who do not have a bank account

OVO is a digital payment service based in Jakarta, Indonesia, providing QR code payments and other features

Method
OVO
LPM Market Share
35%
Payments
Yes
Refunds
Yes - full and partial refunds (automated)
Type
E-wallet
Local Card Scheme
Users
51.5M
Disbursements
Yes
Yes
Chargebacks
$25.00
Authorization currency
IDR
Authorization
speed
Instant
Recurring
No
No

Reasons for Popularity

OVO enables users to carry out digital payment transactions even if they don't own a bank account

OVO is available in 90% of Indonesia's shopping malls and is accepted at over 500,000 merchants, making it a dominant player in both offline retail and e-commerce

OVO's partnerships with Grab and leading Indonesian e-commerce platform Tokopedia have significantly boosted its user base

DANA is a popular e-wallet registered with Bank Indonesia with four licenses including electronic money, e-wallet, money transfer, and digital financial liquidity.

Method
DANA
LPM Market Share
60%
Payments
Yes
Refunds
Yes - full and partial refunds (automated)
Type
E-wallet
Local Card Scheme
Users
170M
Disbursements
Yes
Yes
Chargebacks
$25.00
Authorization currency
IDR
Authorization
speed
Instant
Recurring
No
No

Reasons for Popularity

As a digital wallet, it allows users to make payments with either their saved cards, e-wallet funds, or dynamic QR codes

Making payments with DANA requires no further steps than scanning the digital wallet’s generated QR code

Fully assured and protected - Monitored by Bank Indonesia & KOMINFO, PCI DSS & ISO 27001 certified, DANA is always secured